Ziggy Van Giel

About me

Experience

1. Delen Private Bank · via AE

   1. Functional Analyst

      May 2026 – Present

      More details

      • Functional analysis
      • Business analysis
      • SQL
      • Toad for Oracle
      • Azure DevOps
      • Kibana
      • NServiceBus
      • iceDQ
      • GitHub
      • GitHub Copilot
      • Coaching

2. Manuport Logistics · via AE

   1. Customs Integration Lead

      February 2026 – June 2026

      Led the design and implementation of a digital transformation programme for a customs operations team, replacing mailbox-driven processes with structured case management and integrations.

      More details

      The programme uses Jira Service Management as the central intake and workflow engine, Workato for orchestration, and integrations with declaration systems such as Stream and Customaite. Responsibilities covered the target architecture, use cases and automated data and document flows, as well as the change management needed to move the organisation to the new operating model.

      • Defined the target architecture for replacing mailbox-driven declaration handling with case management in Jira Service Management.
      • Automated data and document flows with Workato towards declaration systems such as Stream and Customaite.
      • Drove change management by identifying key stakeholders, setting up project governance and aligning business and IT for adoption.
      • Defined use cases to improve efficiency, traceability and data quality across declaration processes.

      • Business analysis
      • Requirements engineering
      • Change management
      • Stakeholder management
      • Jira
      • Jira API
      • Workato
      • Ardoq
      • Customs
      • Logistics

3. Qeos · via AE

   1. Functional Analyst & Proxy Product Owner

      June 2025 – March 2026

      Functional analyst and proxy product owner for Seos, a platform for industry-specific time registration and geolocation-based tracking of field operations.

      More details

      Qeos provides industry-specific time registration and geolocation-based tracking systems that streamline field operations, improve oversight, ensure regulatory compliance and offer financial flexibility.

      • Translated complex business requirements into prioritised user stories.
      • Performed functional and integration testing to validate business logic against acceptance criteria.
      • Facilitated agile ceremonies and gave sprint demos, contributing to a culture of continuous delivery.

      • Functional analysis
      • Product ownership
      • Stakeholder management
      • Functional testing
      • Integration testing
      • Scrum
      • Agile
      • Jira
      • Confluence
      • Postman
      • Bruno
      • DBeaver
      • Azure

4. AE

   January 2024 – Present · Belgium

   1. Consultant

      January 2024 – Present

      IT consultant combining client engagements as business and functional analyst with doctoral research.

      More details

      • Business analysis
      • Functional analysis
      • Stakeholder management

   2. PhD Researcher

      January 2024 – Present

      Doctoral research on IT governance, adaptability and digital resilience, in collaboration with the University of Antwerp.

      More details

      This research project determines how organisations can become digitally resilient. First, continuous investment in IT increases an organisation's dependency on IT, shifting traditional business risks towards IT. Second, resilience is about long-term survival and competitiveness, which calls for further investment and exploration. Third, the external threat landscape keeps evolving, which requires a shift from risk management to resilience.

      Literature review

      A literature review of organisational digital resilience mapped the current body of knowledge, identified research gaps and set out a research agenda, together with the capabilities and perspectives needed for digital resilience.

      Bibliometric analysis

      A quantitative literature analysis uncovered themes and trends in the field, confirming that the domain is scattered and that scholars focus mainly on technical rather than organisational aspects.

      Quantitative analysis

      Several rounds of an international survey, in collaboration with Antwerp Management School and ISACA, showed how the maturity of IT governance and IT management capabilities changed after the 2020 pandemic.

      Conceptual theory development

      Building on systems theory and complementary perspectives (resource-based view, organisational ambidexterity, dynamic capabilities, …), the necessary and sufficient high-level organisational characteristics for digital resilience were defined.

      Case studies

      The conceptual theory is now used to analyse companies, as a diagnostic tool to understand why some organisations might not be digitally resilient.

      • Conducted a literature review on organisational digital resilience and set out a research agenda.
      • Analysed several rounds of an international survey with Antwerp Management School and ISACA on how IT governance and IT management capabilities matured after the 2020 pandemic.
      • Developed a conceptual theory, grounded in systems theory, of the organisational characteristics needed for digital resilience.
      • Mapped themes and trends in the field with a bibliometric analysis.
      • Applies the theory in company case studies as a diagnostic tool for digital resilience.

      • IT governance
      • Digital resilience
      • Literature review
      • Bibliometric analysis
      • Statistical analysis
      • Regression analysis
      • Nonparametric statistics
      • Topic modelling
      • NVivo
      • Python
      • R
      • Figma Make

5. University of Antwerp

   October 2022 – September 2026 · Belgium

   1. Lecturer, Empirical Research in MIS

      January 2024 – September 2026

      Lectured the second-semester course Empirical Research in MIS in the master's programme Digital Business Engineering.

      More details

      • Teaching
      • Presenting
      • Statistical analysis

   2. Teaching Assistant

      October 2022 – December 2023

      Supported the Department of Management Information Systems in teaching for the new English master's programme Digital Business Engineering.

      More details

      The newly created English master's programme Digital Business Engineering required new teaching material and introduced new courses. Besides creating a new course, I supervised the integration project of final-year students, supervised and assessed master's theses, and assisted in Antwerp Management School's executive master's programmes in IT management.

      • Created a new course, Empirical Research in MIS, preparing first-year master's students for their thesis.
      • Supervised and coached final-year students in a real-life consulting project with an international consulting firm and Baloise Insurance.
      • Supervised and assessed multiple master's theses.
      • Supported Antwerp Management School's executive master's programmes in IT management, facilitating business games and assessing group assignments and presentations.

      • Teaching
      • Coaching
      • Course design
      • Presenting
      • Requirements engineering
      • BPMN
      • Information modelling
      • Competency development

6. AE

   September 2021 – November 2022 · Belgium

   1. Consultant

      June 2022 – November 2022

      More details

      • Functional analysis
      • Business analysis

   2. Junior Consultant

      September 2021 – May 2022

      Started at AE through the Apprenticeship programme and as functional analyst for Nike Technology.

      More details

      • Functional analysis
      • Business analysis

7. Nike · via AE

   1. Functional Analyst

      September 2021 – November 2022

      Functional analyst within Nike Technology, enabling Nike's internal customs team to operate at maximum efficiency.

      More details

      As a functional analyst within Nike Technology I created user stories, worked with stakeholders and documented requirements, all to enable Nike's internal customs team to operate at maximum efficiency.

      Projects included:

      • LESS (Legal Entity Structure Simplification)
      • Preferential import into the UK
      • Global import-export programme
      • Genk Green Logistics as a new deconsolidation facility

      • Wrote user stories and documented requirements together with the internal customs team and its stakeholders.
      • Contributed to the Legal Entity Structure Simplification (LESS) programme.
      • Worked on preferential import into the UK and the global import-export programme.
      • Supported the onboarding of Genk Green Logistics as a new deconsolidation facility.
      • Worked in a SAFe/Scrum setting, using SQL, Postman and AWS for analysis and functional testing.

      • Functional analysis
      • Requirements engineering
      • UML
      • BPMN
      • Jira
      • Customs
      • Logistics
      • Scrum
      • SAFe
      • Agile
      • Functional testing
      • SQL
      • JSON
      • Java
      • Postman
      • DBeaver
      • AWS

Publications

1. Van Giel, Z., Huygh, T., Joshi, A., & De Haes, S. (2025). Bridging Cyber Resilience and IT Business Value: A Longitudinal Bibliometric Analysis. In 38th Bled eConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings (pp. 21–36). University of Maribor Press. https://doi.org/10.18690/um.fov.4.2025.2

2. Van Giel, Z. (2025). Organizing for Cyber Resilience: Balancing Resilience Paradigms for Sustainable IT Business Value. In 38th Bled eConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings (pp. 841–850). University of Maribor Press. https://doi.org/10.18690/um.fov.4.2025.55

3. De Haes, S., Joshi, A., Huygh, T., & Van Giel, Z. (2025). Enterprise Governance of Information Technology: Achieving Alignment and Business Value (4th ed.). Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-95886-1

4. Van Giel, Z., Joshi, A., Huygh, T., & De Haes, S. (2025). Navigating disruptive change: The evolution of IT governance and management processes from 2020 to 2023. In 59th Hawaii International Conference on System Sciences (HICSS), 6-9 January, 2026, Maui, Hawaii, USA (pp. 6118–6126). https://hdl.handle.net/10067/2201610151162165141

Skills

Education & certifications

Volunteering & activities

1. Studant vzw

   Belgium

   1. Tutor

      February 2018 – August 2019

      More details

      • Tutored university and secondary-school students in accountancy, mathematics and statistics, in individual and group lessons.

2. IMBIT

   April 2017 – April 2020 · Belgium

   1. Vice President

      April 2019 – April 2020

      More details

      • Led a team of 8 students organising weekly professional and recreational activities.
      • Built a lasting relationship with the Faculty of Business and Economics to organise an alumni event where students met alumni and received mentoring.
      • Co-organised a trip to Vienna, visiting WU Wien and the Pioneers festival.

   2. Legal & Finance Partner

      April 2018 – April 2019

      More details

      • Handled the daily bookkeeping and legal obligations of the student association and drafted sponsor contracts.
      • Co-organised a student trip to Dublin for 30 students, visiting Google and Microsoft.

   3. Web & Media Partner

      April 2017 – April 2018

      More details

      • Designed 10+ banners, flyers and posters and made two aftermovies a year to promote professional activities and give sponsors visibility.
      • Hosted the website and built a new photo page with HTML and CSS to replace the Facebook plug-in.
      • Edited and published two magazines together with the public and human relations team.

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